This video gives you a twenty-minute introduction to Agile-Intervision, including:
- the steps of the Agile-Intervision facilitation format.
- how to give Observational Feedback, without interpretation or assumptions
- a portion of a real Intervision session
- comments on what it’s like to participate in this way
You can also practice using this video:
- as the Case-giver tells their story, be an Observer. Then
- stop the video at 11:44, at the end of the case, and briefly formulate your own two feedback points.
- if you practice with others, share your observations, then
- discuss what kind of questions could be most helpful. Kindly help each other detect hidden assumptions or interpretations.
Can’t view the video? Skip down to the notes at the end of this page.
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Notes on Observational Feedback:
Observationsl feedback consists of one or two key things the Observers notice with their senses or feel as the Case-giver shares their story. For example:
- choice of words and phrasing
- tone of voice, and when it changes
- body language and facial expression
- energy, pauses, pacing, and flow of the story
- details of of the system or the case that seemed especially significant
In addition, the following may also be helpful, but they must be presented with care, to avoid assuming that assumptions or interpretations are actually the Case-giver’s :
- the impact of the story on the observer
- something not said
- an image or metaphor that emerges for the observer
No advice is given, and once the case is finished, Observers are asked not to discuss the case with the Case-giver – it is up to the Case-giver to use all, some or none of what was offered. Their part of the work often continues internally over the next day or two, as they sort out what they have learned, and what they want to do.
How does Observational Feedback help?
Agile-Intervision assumes that the Case-giver is motivated and resourceful – but also naturally limited by seeing the world mainly from their own point of view.
The Observers do not work closely with the Case giver, so they can give the Case-giver the gift of new viewpoints! They reflect back their perceptions, informed by their own knowledge of the kind of work described. Even very simple observations can open whole new channels of thought for the receiver of the feedback.
It’s astonishing how much help Case-givers report receiving, in just 30 minutes, and with no advice given!